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AUTOVOX AI SPEECH ANALYTICS
Don’t just hear your customers; understand them
Our AI-driven analytics unlocks valuable customer insights, driving growth and fueling your success.
Don’t Just Talk to Your Customers, Understand Them with Autoknox Ai
AutoVox AI Speech Analytics provides real-time insights by analyzing voice data to reveal sentiment, trends, and hidden patterns. While traditional QA reviews only 1-2% of interactions, AutoVox ensures 100% coverage, assessing every conversation. Tailor parameters to your business needs and gain actionable insights to boost performance and enhance customer experience (CX). AutoVox transforms every interaction into a strategic asset, driving growth and efficiency.
Compliance and Script Adherence
Sentiment and Emotion Detection
Agent Performance
Customer Intent and Behavior
Keyword and Phrase Detection
Silence and Hold Time Analysis
Call Outcome Categorization
Customer Satisfaction Indicators
Behavioral Insight
Call Escalation Indicators
Call Escalation Indicators
Real-Time Alerts and assistance
Top Voice of Customer Insights
Actionable Insights
Conversation Insights
Speech Recognition
Converts audio into text using neural networks for real-time transcription.
Sentiment Analysis
Assesses emotional tone using machine learning algorithms to classify sentiments.
Advanced NLU
Parses customer language to extract meaning through deep-learning-based understanding.
Multi-Language Support
Processes and analyzes conversations in multiple languages using translation algorithms.
Data Encryption & Compliance
Encrypts sensitive data end-to-end, ensuring regulatory and GDPR compliance
Integration with CRM Systems
Seamlessly connects with CRM platforms, syncing data for unified customer views.
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