Beyond Sentiment: Turning Conversations Into Continuous Improvement
The New Reality of CX When a customer repeats the same issue three times across three channels, it is rarely a lack of empathy. It is a lack of system…
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Email Copilots Powered by AI: Transforming The way we handle emails
In today’s fast-paced business environment, email remains an indispensable communication channel across departments. Yet, managing an ever-growing influx and outflow of emails can create bottlenecks, impacting productivity, engagement, and ultimately…
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From Chatbots to Problem Solvers: Can AI Assistants Really Handle It All?
The Evolution of AI in Customer Support: Beyond Basic Automation In today’s rapidly evolving business landscape, customer service teams face unprecedented demands. While the potential of Artificial Intelligence (AI) to…
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CSAT in the Age of AI: How Conversational AI Tools Are Redefining Customer Satisfaction
Published by: Prabhpreet Singh Introduction: The Evolving Landscape of Customer Satisfaction Customer Satisfaction (CSAT) stands as a critical Key Performance Indicator (KPI), serving as a direct measure of customer happiness…
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The Future of Conversational AI: Trends and Innovations to Watch
As the world becomes more digital, the way businesses communicate with their customers is rapidly evolving. Conversational AI, which includes chatbots, voice assistants, and automated customer support, is at the…
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