In today’s fast-paced customer service environment, call centers face the dual challenge of delivering consistent quality while managing high volumes of interactions. Traditional QA methods struggle to keep up, often…
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In today’s rapidly evolving business landscape, AI-driven conversations are transforming the way companies interact with customers, enabling human-like interactions that foster trust and boost engagement. Advances in natural language processing…
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Published by: Prabhpreet Singh Introduction: The Evolving Landscape of Customer Satisfaction Customer Satisfaction (CSAT) stands as a critical Key Performance Indicator (KPI), serving as a direct measure of customer happiness…
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